How does VoIP differ from unified communications?On July 21, 2018 by admin
Modern communication methods are continuing to emerge, with the adoption of network-based strategies using the internet for communication continuing apace.
VoIP essentially means using the internet to route calls, as opposed to traditional phone lines. It has a number of advantages, including lower cost, greater speed, and greater coverage.
VoIP is great for dealing with external calls, but what about internal communications? This is really where unified communications (UC) step in.
There are a number of UC features that can be used by businesses. These are outlined below:
– Instant messaging (chat). This allows co-workers to chat and exchange questions/information easily and quickly without having to type out everything in emails.
– SMS (phone texting). This allows you to type messages using a keyboard, which are then delivered to a mobile number as SMS. This is often less fiddly and quicker than texting from a mobile phone. Sometimes only senior staff will have company mobiles, so it will not cost the sender.
– Email and fax integration. This integration means that faxes and emails both display on the same screen (phone or computer). The application can also be integrated into the customer relationship management (CRM) software, meaning that you can view any email conversation history instantly when a customer calls.
– Presence information. This type of application will let you know who is at their desk/out of the office at any point. Find me/follow me is a feature that rings designated numbers in a designated order until the call is answered; for example, it could call an office number, then a mobile number, then a PA’s number.
– Call control. These can vary from a simple system such as find me/follow me through to full automatic call distribution that can be used in large call centres.
According to research, 84 per cent of businesses not currently using unified communications are planning on implementing them in the near future.
If you are thinking of switching to VoIP, why not visit the website of a specialist international VoIP wholesale provider such as https://www.idtexpress.com/ to see how they can meet your needs?
In summary, VoIP is a technology that routes calls via the internet, whereas unified communications are the applications/tools that use the VoIP technology. Using both can bring many benefits.